Troubleshooting PU


Q: I get "Unregistered User Name" error when I try to login, what is the problem?

A: You are trying to login with a user that isn't in IPL database. IMPORTANT: Usernames are case sensitive, so, for example, if you registered with the username MyName and try to login using username myname you will get this error. Make sure the username you are trying to login with is the same as the username you registered with.